Terms & Conditions

Deliveries are carried out by TNT Romania and DHL, Monday to Friday. The delivery is made to the delivery address indicated by the customer, keeping in mind that it must be the address of the customer’s residence, another individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made to either hotels or P.O. boxes. Orders are shipped on average after two weeks of processing, but the period may be extended up to one month, in particular when it comes to periods which are busier than usual, such as Christmas and other holidays and after launching new items. In order for the deadlines to be respected, the customer must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). The timescales indicated are indicative deadlines, corresponding to the average time of processing and delivery. S.C. INSPIRATIQUE S.R.L. cannot be held responsible for any consequences due to a delivery delay that is not of their own making. 
We ship with TNT in Romania and with DHL Express internationally.
For the products delivered internationally product prices are exclusive of all taxes and duties, as well as Romanian VAT. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through DHL and shall be supported by the customer. The possibility of import fees or taxes is stated all throughout our checkout process and site (both in the cart and checkout area) and by placing an order and accepting the terms and conditions the customer is agreeing that they are responsible to pay said taxes. If the customer refuses to pay the taxes and the parcel it is returned to us, the customer will be refunded the item’s value without both shipping and return charges DHL charges our company for an unfinished delivery. 

We accept returns and exchanges within 14 days of delivery confirmation. The customer is responsible for additional shipping costs, unless eligible for a free return. Return requests received later the above time frame are not to be accepted. Custom orders as well as stock items that are part of clearance sales and reduced more than 45% off are not eligible for returns. 
You must notify us by e-mail at hello@loudbodies.com if you wish to return products.
https://loudbodies.com will only accept returns of non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached. If you receive any order without tags please notify us immediately if you wish to return the item. We strongly advise all customers to check garments thoroughly upon delivery, before removing any attached tags and before disposing of any original packaging. The items that have been exchanged can only be dispatched after the returned goods have been received and undergone a quality control check. The customer is responsible for additional shipping costs. If a refund is required, a time frame of 14 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order, if the payment was made in cash we will need a bank account number and the account holder name.
Please note that shipping costs, that international customs duties and sales taxes will not be refunded. For any further questions regarding our returns and exchanges, please contact us at hello@loudbodies.com