Shipping
Loud Bodies operates with a combination of preorders and in-stock pieces, depending on where a collection is in its release cycle.
Preorder items
Before a collection is officially released, some pieces are available for preorder. This allows us to produce responsibly, plan quantities accurately across our full size range and avoid unnecessary overproduction.
Preorder timelines are clearly communicated on each product page. Dispatch begins after the collection release date, once all pieces are ready to ship. If your order includes preorder items, it will be dispatched once those items are available.
In-stock items
Once a collection has launched, available sizes are stocked and ready to ship. In-stock orders are processed within 2–5 working days.
As soon as your order is prepared for dispatch, you’ll receive a confirmation email with shipping and tracking details.
Delivery
All international orders are shipped via DHL Express. Delivery typically takes 48 hours from dispatch, though deliveries to remote areas may take slightly longer. Orders placed within the European Union are shipped with GLS and take up to 7 days to be delivered.Â
Shipping costs are calculated and displayed at checkout before payment.
Tracking code
After your order has been completed, you will receive an email and a text message with info regarding the delivery and your tracking code. These are sent out automatically by the shipping company – if you do not receive one, please contact us.
Can I schedule my delivery?
If you’d like to receive your order on a certain day, please leave a note when placing the order and we will get in touch in regards to your request.
Duties & Taxes
Our atelier is based in Romania, and all orders are shipped from here. If you are placing an order from a country outside the European Union, import duties and taxes may apply.
Customs fees and import taxes vary by country and are determined by local authorities. We recommend contacting your local customs office for accurate information prior to placing an order. Any such charges are outside of our control and are the sole responsibility of the customer.
By placing an order and accepting our terms and conditions, you acknowledge and agree to pay any applicable customs duties or import taxes.
Refused deliveries due to unpaid customs fees are not eligible for refunds.
Please note that if a delivery is refused due to unpaid customs fees, the parcel will not be returned to us and may be destroyed by the courier or customs authority. In such cases, we are unable to issue a refund.
Lost or damaged items
At checkout, you have the option to add shipping insurance to your order.
If shipping insurance is purchased and a parcel is lost or damaged in transit, we will:
resend the missing or damaged items, where possible, or
issue a refund or store credit in cases where items are out of stock or part of an Archive Sale.
If shipping insurance is not added to your order, our responsibility ends once the parcel has been handed over to the shipping carrier.
Without shipping insurance, we are unable to offer refunds, store credit or reshipments in cases of lost, misdelivered or damaged parcels. In these situations, it is the customer’s responsibility to file a claim directly with the shipping carrier and resolve the matter with them.
Please note that customers are responsible for ensuring that the shipping address and contact details provided at checkout are complete and accurate.
Returns and Refunds
After an order has been delivered, you have 14 days to get in touch with us and issue a request for a refund, then you will receive all information and guidelines on how to set up a return via our DHL contract. Custom orders are not eligible for returns.
Please note that items discounted more than 29% are considered final sale and are not eligible for returns
At Loud Bodies, all returns are paid by the customer.
We do not offer free returns, regardless of order value or shipping method. This allows us to operate responsibly, keep pricing fair and manage returns in a way that is reliable and traceable for everyone involved.
How returns work
To ensure returns are safe, trackable, and handled efficiently, we manage all returns through our DHL contract.
Returns are fully tracked
Delivery to us usually takes under two weeks
You can choose a date and time for courier pickup
A DHL courier will collect the parcel directly from you
If you need to initiate a return, please contact us and we’ll:
confirm the return eligibility
communicate the return fee for your region
arrange the DHL pickup on your behalf
Return fees usually align closely with the original shipping cost, depending on location.
Additional charges may apply for:
remote areas
parcels over 1 kg
returns with multiple items (due to DHL weight surcharges)
Important note on postal returns
Due to a high number of parcels lost, delayed or returned by standard postal services, we no longer accept returns sent via regular post. Returns sent outside our DHL process will not be collected and will be returned to the sender. We kindly ask that you respect this policy to avoid unnecessary delays or complications.
Exchange policy
Romanian orders
For orders shipped within Romania, we offer exchanges for:
a different size or colour of the same item, or
a different item of the same value.
Exchanges are subject to availability at the time the request is processed.
International orders
We do not offer exchanges for international orders.
If an international customer wishes to change an item, the order must be returned and refunded according to our Returns Policy and a new order placed.
Refunding process
Once the returned item has reached us, we will refund the price paid for the item, excluding any shipping fees.
To be eligible for a refund, items must be returned in their original condition, with:
all original tags attached
no signs of wear, damage, or alteration
no stains, odors, rips, or indications of washing
If an item is returned without tags, shows visible wear, has been washed or is otherwise not in the same condition as when it was shipped, the return will not be accepted and the item will be sent back to you.
Please ensure the item is packaged securely, so it arrives back to us safely and without damage.
