Deliveries are carried out by TNT Romania and DHL, Monday to Friday. The delivery is made to the delivery address indicated by the customer, keeping in mind that it must be the address of the customer’s residence, another individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made to either hotels or P.O. boxes. Orders are shipped on average every 3 (three) days, but the period may be extended up to 10 (ten) working days, in particular when it comes to periods which are busier than usual, such as Christmas and other holidays and after launching new items. In order for the deadlines to be respected, the customer must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). The timescales indicated are indicative deadlines, corresponding to the average time of processing and delivery. S.C. INSPIRATIQUE S.R.L. cannot be held responsible for any consequences due to a delivery delay that is not of their own making. Moreover, following the launching of new items, the period may be extended to 14 (fourteen) days, given the volume of orders.
We ship with TNT in Romania and with DHL Express internationally.
For the products delivered internationally product prices are exclusive of all taxes and duties, as well as Romanian VAT. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through GLS and shall be supported by the customer.
We accept returns and exchanges within 30 days of issuing a receipt. The customer is responsible for additional shipping costs. Returns received later the above time frame are not to be accepted.
You must notify us by e-mail at email@example.com if you wish to return products.
will only accept returns of non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached. If you receive any order without tags please notify us immediately if you wish to return the item. We strongly advise all customers to check garments thoroughly upon delivery, before removing any attached tags and before disposing of any original packaging. The items that have been exchanged can only be dispatched after the returned goods have been received and undergone a quality control check. The customer is responsible for additional shipping costs. If a refund is required, a time frame of 14 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order, if the payment was made in cash we will need a bank account number and the account holder name.
Please note that shipping costs, that international customs duties and sales taxes will not be refunded. For any further questions regarding our returns and exchanges, please contact us at firstname.lastname@example.org